SPEAKERS

“Your customers hold you to a high standard. If you want to achieve true excellence, raise that bar even higher for yourself, your colleagues, and everyone around you.”

― Lee Cockerell

BECOME A SPEAKER
Lee Cockerell

Lee Cockerell

Former Executive Vice President of Operations for the Walt Disney World® Resort

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.

One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board.

Lee is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards:

Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO).
Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA).
Excellence In Production Operations Management and Leadership (POMS) from the Productions and Operations.

Mitesh Gala

Founder & CEO, Altametrics

Altametrics is a product based company that specializes in web-based enterprise solutions to the restaurant, retail and hospital industries in both the United States and internationally. Gala began his career in the restaurant industry by working at one of the 13 Jack in the Box franchises owned by Gala and his family. After working at the restaurants, he realized that they were losing revenue through back of house inefficiencies and by serving portion sizes that exceeded the budget. Gala developed a basic software to eliminate inefficiencies and improve his bottom line. Gala created a complete back of house solution known as e*Restaurant. The company gradually implemented the software to multi-unit restaurants until 2004, when Altametrics was awarded the contract to deploy e*Restaurant to the Wendy’s International, Inc. franchise. Since then, the Altametrics solutions have been installed in over 69,000 locations worldwide with over one million client employees utilizing the software. Clients include McDonalds, Chipotle Mexican Grill, Taco Bell and Denny’s. In 2009, Altametrics was one of ten companies to win the first Deloitte Tech Evolution Award.

Ram Krishnan

Ram Krishnan

CEO of Buzztime

Ram Krishnan was appointed CEO in September 2014, bringing more than 17 years of executive experience to the role. Prior to joining Buzztime, Ram served as Senior Vice President and General Manager at Active Network, where he directed his division’s strategy, operations and growth.

With a technical background and extensive product development and management expertise, Ram held several key leadership positions with GE and its affiliates earlier in his career, most recently serving as Global Vice President and General Manager of GE’s Radiology IT division. There he helped lead the transformation of their product platform, introduced new products and drove commercial execution globally.

In addition to the extensive management training and experience he gained at GE, Ram completed his MBA at the University of Chicago. He also holds a degree in systems engineering from the University of Virginia.

Froehlich Kathy

Kathy Froehlich

Senior IT Project Manager, McDonald’s Corporation

Kathy Froehlich has extensive experience creating large scale restaurant applications and operational reporting systems. She is a Senior IT Project Manager with McDonald’s Corporation and is currently working on a project with Altametrics to rollout eRestaurant People Management and eSmartClock to McDonald’s restaurants.

Ravel Lai

Ravel Lai

Group IT Director

Ravel Lai is an IT veteran with over 24 years’ experience in the retail industry including Fashion, FMCG, Food & Beverage and shopping mall. He rejoined Jardine Restaurant Group HK for almost 3 years as Group IT Director managing the IT teams for both Pizza Hut and KFC in HK, Macau, Vietnam and Myanmar.

Ravel is also the Digital Marketing Head of Pizza Hut HK and the Social CRM Lead of Pizza Hut and KFC HK. He is driving the digital and CRM strategy to engage with customers in different digital channels such as website, social media and mobile app.

Ravel is not only an IT professional but also holds a MBA major in Marketing. Out of his work, he is a die-hard Liverpool football fan and the driver of his 9 years old daughter.

Jay Georgianna

Jay Georgianna

Product Manager at Peet’s Coffee & Tea

Jay has broad experience implementing solutions within market-leading QSR and retail companies. Over the past 18 years, Jay has enabled organizations to solve business problems with technology that return quickly on the investment. By using his product, project and process management expertise and leading teams to work together to achieve common goals, Jay has successfully implemented Point of Sale, Workforce Management, Task Management, CRM and Inventory Management applications in thousands of stores world-wide.

Andy Gourlay

Andy Gourlay

Business Analyst at Bobby Cox Companies

Gourlay is an extensive and diverse Restaurant Technology Professional with experience in front of house (POS, KVS) and back of house (Inventory Management, Supply Chain, Workforce Management, Business Intelligence) applications. Gourlay has over fifteen years experience working with leading restaurant companies on operational efficiency via technology. A diverse leader and business analyst with expertise in managing large scope, Gourlay implements multi-threaded projects and enterprise solutions.

Erika

Erika Jelovsek

Senior Product Manager for Altametrics

Erika Jelovsek has served the software industry for over 30 years, with roles in Customer Support, Quality Assurance, Product Marketing and Product Management. She joined Altametrics as the Senior Product Manager in 2013, with responsibility for Xformity and eRestaurant. Erika also owned and managed a beer and wine bar in Westminster, CA where she gained first-hand knowledge of the rewards and challenges of the hospitality industry. Erika enjoys meeting Altametrics customers and learning more about how they use Altametrics solutions to make a difference in their businesses.

Gurminder Pal Dhamija

Gurminder Pal Dhamija

Director of Professional Services & Engineering for Altametrics

Gurminder oversees the Professional Services team to ensure that customer objectives remain central throughout the implementation process. His role is also to establish process for the delivery and support of the product and services offered by Altametrics. He also works with Altametrics innovation team and keeps products up-to-date on the latest technologies.

Jonnathan Perez

Jonnathan Perez

Solutions Consultant for Altametrics

Jonnathan Perez is a self-proclaimed adrenaline junkie with a passion for software, explaining his chosen career path as a solutions consultant in ERP systems. Jonnathan spent 10 years building retail food experience before graduating from UC Irvine and launching his career in IT. He spent over 2 years at Altametrics implementing eRestaurant for QSR and Fast Casual clients both nationally and internationally.

Neal Eisler

Neal Eisler

Product Manager for Hubworks

Neal is passionate about making technology simple. As a Product Manager and Team Leader for Hubworks products, Neal successfully facilitated building a team from the ground up, implementing several market-focused business processes to position new apps for rapid growth. Former Director of Marketing and current Program Director of the largest Product Management Organization in Orange County (Orange County Product Managers), Neal helped to increase regular attendance at events by 75% while opening up new channels for advancement with local universities.

Mital Rewal

Mital Rawal

Associate Product Manager at Hubworks

Mital is the enthusiastic and motivated Associate Product Manager for Zip Checklist. She graduated from UC Santa Cruz with a degree in Business Management Economics and began working for Hubworks shortly after. Prior to her career in Restaurant Technology, Mital was the Business Developer for UC Santa Cruz.

Adam Yee

Adam Yee

Product Manager for Hubworks

Adam Yee is a young product manager with a well-versed background in web design and UX/UI design for mobile applications. Adam’s experience has given him the skill set to make contributions to multiple Hubworks products, leading to their success.